FREQUENTLY ASKED QUESTIONS
WHY DO YOU HAVE ONLY ONE PORTFOLIO FOR SEVERAL ARTISTS?
It is very important to us that you feel comfortable booking your services with any of our artists. Our portfolio contains photos of all of our work and is designed to showcase how we maintain the PMA style from one artist to another. The portfolio demonstrates our consistency and we want you to recognize a distinctive PMA style among our artists.
CAN I REQUEST MY SERVICES WITH AN SPECIFIC ARTIST?
Yes, you may do so in our wedding inquiry form in our contact page. You may select from two choices under the requested expert tab: Maria Chang or PMA Associate. If you request a PMA associate, we will let you know who is available on your wedding date. You may request one of the available artists.
IF MARIA IS ALREADY BOOKED, WHICH ARTIST WILL I GET ON MY WEDDING DAY?
If Maria is already booked for your day, we will let you know which artists are still available for your date. It will depend on artist availability.
DO YOU COME TO MY LOCATION?
Our convenient mobile service brings the salon to you, allowing you to save time, money and help you relax on your wedding day. We bring all the equipment, setup, and materials. All travel, tolls, & parking fees are included in our pricing. Special arrangements can be made for travel outside the bay area, nationally and internationally.
DO YOU STAY FOR TOUCH UPS?
After PMA completes hair & makeup services, we allow extra time to stay with the bride for personal assistance and touch ups at no additional cost, following our commitment to exceptional customer service. We travel to up to two locations (within close proximity). Usually we will travel to your getting ready location & follow you to your ceremony location for touch ups. The allowed time is at the discretion of PMA. No split shifts allowed.
DO YOU REQUIRE A MINIMUM TO BOOK?
No, there is no minimum services required; our main focus is always the bride. However, we offer the bridal party Entourage Packages for your convenience. If any of the packages does not suit your needs; please refer to the a la carte services to replace or add on to any packages.
CAN I MAKE CHANGES TO THE CONTRACT? (adding/removing services, timeline changes, location changes)
Yes. If you're not sure of how many services are needed, you can contract us for the 'Bride Only Package' and add on services at a later date. All revisions to the contract must be made in writing and will be subject to price change and timeline adjustments. The dateline for the last revision to the contract is 30 days prior to the wedding date.
WHAT IS YOUR CANCELLATION POLICY?
You may cancel at any time for any reason. Cancellations must be made in writing by certified mail. There will be no refund of the $250 deposit. PMA appreciates at least a 30 day cancellation notice.
PMA Cancellation: In the very unlikely event that PMA may need to cancel due to extraordinary circumstances, PMA will notify the client by certified mail and refund the deposit and all monies received.
WHEN CAN I REQUEST A TRIAL?
We recommend 2-3 months before the wedding. Trial sessions are held in our studio in Oakley, CA by appointment only. If you wish to experience a trial session before you book with us, the trial session fee is $250. This would count towards your total if you decide to book.
WHAT HAPPENS AT THE TRIAL?
The trial session is of outmost importance to us. We will begin with a 15 minute consultation; we request that you collect sample photos of the style of makeup, hair, dress and wedding day colors to bring to the trial session. Having your veil and hair accessories is recommended but no required. We will then re-create the look you desire for your wedding day. Lastly, a photo-shoot of the final look for our file and reference (a link to a viewing gallery will be sent to you within a week). Approximately 3 hours per trial session. A friend or a family member is welcomed to come with you.
HOW MANY TRIALS CAN I HAVE?
Most clients require only one trial session. If you require another trial at a later day, the additional trial fee is $250.
CAN I HAVE MY TRIAL THE DAY OF MY ENGAGEMENT PICTURES?
Yes, but we don't recommend it, unless you wish to have the same wedding look in your engagement pictures. We offer separate photo session hair & makeup services for $500. They are on-location and we stay for touchups through the photoshoot. The look is fresh, clean, and casual.
DO YOU USE HAIR EXTENSIONS?
We recommend 100% human clip-on hair extension sold at most beauty supply stores (i.e. Sally’s) because hair color is so specific, we require that you purchase you own hair extensions to ensure correct coloring. We will apply the hair extension on the trial or wedding day at no additional application cost.
WHAT BRAND OF COSMETICS PRODUCTS DO YOU USE?
We use the top commercial & cinematic cosmetic products in the market such as Chanel, Dior, Guerlain, Yves Saint Laurent, Sisley, Laura Mercier, Bobbi Brown, Aveda, MAC, Stila, Nars, Fresh, Kett, Temptu and Crème de la Mer to name a few. We keep up with the trends and continue to test new products in the market; only the best products make it into our box.
DO YOU OFFER AIRBRUSH APPLICATION?
Airbrush service is available at no additional cost.
DO YOU OFFER FAUX EYELASH APPLICATION?
We provide wedding parties with natural-looking individual eyelash application at no additional cost (if desired).
HOW LONG DOES IT TAKE TO DO HAIR & MAKEUP?
- Hair & Makeup – 2 hours
- Hair or Makeup only – 1 hour
- Hair & Makeup – 1.5 hours
- Hair or Makeup only – 45 minutes
*Time allowance regardless of hair length and style.