FREQUENTLY ASKED QUESTIONS
WHY DO YOU HAVE ONLY ONE PORTFOLIO FOR SEVERAL ARTISTS? It is very important to us that you feel comfortable booking your services with any of our artists. Our portfolio contains photos of all of our work and is designed to showcase consistency from one artist to another. Our portfolio demonstrates a distinctive PMA style among our artists. We can can provide you with a bridal contact sheet with recent artist work upon request.
IF MARIA IS ALREADY BOOKED, WHICH ARTIST WILL I GET ON MY WEDDING DAY? If Maria is already booked for your day, we will let you know which artists are still available for your date. It will depend on artist availability. Maria Chang books about a year in advance, PMA associate artists book about 6-8 months in advance.
ARE THE OTHER ARTISTS AS GOOD AS MARIA CHANG? In order to be eligible to be a PMA associate lead artist; each artist undergoes a rigorous series of one-on-one training with Maria Chang for at least 3 years before they service their own clients. They have to meet PMA high standards of customer service and quality in workmanship. Our lead artists Melissa Hoffmann, Lindsay Skog, and Camille Goldston are consistent with the PMA style and each individual associate is encouraged to express their own individual creativity, always aiming for absolute customer satisfaction. The PMA mission is to provide our clients with the best experience and our reviews prove it.
DO YOU COME TO MY LOCATION? Our convenient mobile service brings the salon to you, allowing you to save time, money and help you relax on your wedding day. We bring all the equipment, setup, and materials. All local travel, tolls, & parking fees are included in our pricing. Special arrangements can be made for travel outside the bay area, nationally and internationally. Trial sessions are held in our studios in San Francisco and San Jose, CA on weekdays from 11-2pm (by appointment only).
DO YOU STAY FOR TOUCH UPS? After PMA completes all hair & makeup services, we allow extra time to stay with the bride for personal assistance and touch ups at no additional cost, following our commitment to exceptional customer service. We travel to up to two locations (within close proximity). Usually we will travel to your getting ready location & follow you to your ceremony location for touch ups. The allowed time is schedule according to each individual timeline needs and at the discretion of PMA. Timeline can not exceed 8 hrs total, additional coverage is available for 100/hr. No split shifts allowed.
DO YOU REQUIRE A MINIMUM TO BOOK? No, there is no minimum services required; our main focus is always the bride. However, we offer the bridal party entourage rates at a lower rate than the bride for your convenience. Pricing is non-negotiable.
WHY ARE YOUR PRICES NON-NEGOTIABLE? We provide the best value in the bridal beauty industry. Our rates are extremely competitive when compared to other companies, as we provide unmatched personal service thoughout your wedding day. Other companies may have lower rates but will leave as soon as you are done, which in doing the math, you are actually paying more per hour. We also want to be fair to all of our clients by keeping same pricing for all.
CAN I MAKE CHANGES TO THE CONTRACT? (adding/removing services, timeline changes, location changes) Yes. If you're not sure of how many services are needed, you can contract us for the 'Bride Only Package' and add on services at a later date. All revisions to the contract must be made in writing and will be subject to price change and timeline adjustments. The dateline for the last revision to the contract is 30 days prior to the wedding date.
WHAT IS YOUR CANCELLATION POLICY? You may cancel at any time for any reason. Cancellations must be made in writing by certified mail. There will be no refund of the non-refundable retainer/deposit. PMA appreciates at least a 30 day cancellation notice. PMA Cancellation: In the very unlikely event that PMA may need to cancel due to extraordinary circumstances, PMA will notify the client by certified mail; PMA is only liable to refund the deposit and all monies received.
WHEN CAN I REQUEST A TRIAL? We recommend 2-3 months before the wedding. Trial sessions are held in our studios in San Francisco and San Jose, CA on weekdays (by appointment only). If you wish to experience a trial session before you book with us, the trial session fee is $500. This would count towards your retainer/deposit and total if you decide to book with us. If you book with us before a trial, we will notify you when its time for your trial via email.
WHAT HAPPENS AT THE TRIAL? It is our utmost desire that you feel beautiful on your wedding day and your input is so invaluable for us to accomplish this. We couldn’t do it without your guidance and assistance. We expect complete honesty and full collaboration between artist and client. We will begin with a 15 minute consultation; we request that you collect sample photos of the style of makeup, hair, dress and wedding day colors to bring to the trial session. Having your veil and hair accessories is recommended but not required. We will then re-create the look you desire for your wedding day. Lastly, a photo-shoot of the final look for our file and reference (a link to a viewing gallery will be sent to you within a week). Approximately 3 hours per trial session. A friend or a family member is welcomed to come with you if you wish.
HOW MANY TRIALS CAN I HAVE? Most clients require only one trial session to design the wedding look. If you require another trial to experience other options at a later day, the additional trial fee is $500. Trial sessions are held in our studios in San Francisco and San Jose, CA on weekdays from 11-2pm (by appointment only).
CAN I HAVE MY TRIAL THE DAY OF MY ENGAGEMENT PICTURES? Yes, but we don't recommend it, unless you wish to have the same wedding look in your engagement pictures. We offer separate photo session hair & makeup services for $500 in our San Jose or San Francisco Studio on weekdays (by appt only). The look is fresh, clean, and casual. Perfect for lifestyle shoots.
DO YOU APPLY HAIR EXTENSIONS? We recommend 100% human clip-on hair extension sold at most beauty supply stores (i.e. Sally’s) because hair color is so specific, we require that you purchase you own hair extensions to ensure correct coloring. We will apply the hair extension on the trial or wedding day at no additional application cost.
WHAT BRAND OF COSMETICS PRODUCTS DO YOU USE? We use the top commercial & cinematic cosmetic products in the market such as Chanel, Dior, Guerlain, Yves Saint Laurent, Sisley, Laura Mercier, Bobbi Brown, Aveda, MAC, Stila, Nars, Fresh, Kett, Temptu, Makeup Forever and Crème de la Mer to name a few. We keep up with the trends and continue to test new products in the market; only the best products make it into our box.
DO YOU OFFER AIRBRUSH APPLICATION? Airbrush service is available for the bride and entourage ladies at no additional cost.
DO YOU OFFER FAUX EYELASH APPLICATION? We are famous for our Faux Lash Design! We provide wedding parties with natural-looking individual designed eyelash application at no additional cost (if desired).
HOW LONG DOES IT TAKE TO DO HAIR & MAKEUP?
Hair & Makeup – 2 hours
Hair or Makeup only – 1 hour**
Hair & Makeup – 1.5 hours
Hair or Makeup only – 45 minutes**
**Time allowance and pricing regardless of hair length and style.